Return & Refund Policy

Last Updated: 27 December 2025

At Passion Thread, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Business Information

Trade Name: Passion Thread

Address: F-2, G-1/10, Gulmohar Colony, Trilanga, Bhopal, Madhya Pradesh – 462039, India

Phone: 8506850815

Email: passionthread.seo@gmail.com

Website: https://passionthread.in/

2. Return Policy (3 Days)

• Customers may request a return within 3 days from the date of receiving the product.
• The product must be unused, unwashed, undamaged, and in its original condition with original packaging and tags.
• Returns will not be accepted after the 3-day return window.
• Certain products may be non-returnable due to hygiene or customization reasons (if applicable).

3. Replacement Policy (2 Days)

Replacement requests must be raised within 2 days of receiving the product. Replacements are applicable only in cases of:

• Damaged product
• Defective product
• Wrong product delivered
• The item must be returned in original condition with packaging.
• Replacement is subject to product availability.

4. Refund Policy

• Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.
• After receiving the product back, we will initiate the refund.
• Approved refunds will be processed to the original mode of payment.
• Refund processing time may take 5–7 business days, depending on your bank or payment provider.

5. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling
• Products returned after the return window
• Customized or personalized products (if applicable)
• Products without original packaging or tags

6. How to Initiate a Return or Replacement

To request a return or replacement:

1. Contact us within the applicable time period

2. Share your order ID, reason for return/replacement, and product images

3. Our support team will guide you through the next steps

📞 Phone: 8506850815

📧 Email: passionthread.seo@gmail.com

7. Shipping Costs for Returns

• Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product.
• In approved cases, return shipping instructions will be shared by our team.

8. Policy Updates

Passion Thread reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on the website.

9. Contact Us

For any questions regarding this policy, please contact: Passion Thread

📍 F-2, G-1/10, Gulmohar Colony, Trilanga, Bhopal, Madhya Pradesh – 462039

📞 8506850815

📧 passionthread.seo@gmail.com